Call us.
Speak directly with a Siza Support Manager. Available Monday to Friday, 8am to 6pm. For urgent account or transaction issues, phone is the fastest channel. Calls are only available to our Registered Customers
Mon–Fri · 8am–5pmContact
us.
If you need help with onboarding or transaction status, our Support Team is reachable on the Apps via Email, or Chat. For most support requests, our AI agent resolves issues instantly, more complex requests are escalated to a human agent with.
Email support.
For service support regarding Accounts, Savings, Loans, Grant and Transactions. We reply within 24 hours on a working day.
info@siza-group.com Reply within 24 hours · Working daysChat on the app.
The fastest way to get help is via Chat. Open the Siza app, go to Support, and start a Chat. Our AI agent responds instantly and escalates to a human when needed — available 24/7.
Available on the Siza app AI agent 24/7 · Human escalation during business hours
Common questions
What customers
What customers
ask most.
Questions that come up for most new customers. If yours is not here, reach our support team via the app or contact page — our AI agent is available 24/7, and human agents handle escalations in real time.
How do I open an account?
Download the Siza app, follow the onboarding steps — personal details, BVN, NIN, and biometric liveness verification — and your account is ready in minutes. No branch visit required.
What documents do I need?
For personal accounts: BVN and NIN. For company and merchant accounts: CAC registration documents and company data in addition to the personal verification requirements.
Can I open a company or SME account?
Yes. Any CAC-registered business can open a company account to receive customer payments and transfer funds to suppliers. Merchant accounts are also available for registered store operators.
What payments can I make?
You can pay for airtime, data, electricity bills, educational fees, bookings, and hundreds of other services through our payment aggregator integrations — all in real time, without physical payment.
How do loans work?
We offer micro and medium-scale loans on flexible terms for individuals, traders, and small businesses. Loans are accessible directly from the app and are designed for customers who may not qualify at commercial banks.
What if I am in a remote area?
Our Cash Desks and Agent Network covers remote LGAs. Registered Agents can assist with onboarding, cash deposits, and withdrawals. Our Support Offices also provide in-person support for escalated issues.
Send an enquiry
Tell us how
Tell us how
we can help.
Use this form for account enquiries, partnership requests, agent network applications, or any question that is not covered in the app. We will respond to the email address you provide within 24 hours on a working day.